Announcing availability of Dynamics 365 Customer Service Insights in 42...
Dynamics 365 Customer Service Insights helps customer service managers make better decisions and proactively improve customer satisfaction by providing AI-driven insights. We’ve been working hard to...
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Breaking the monolith: Introducing the Business Central System Application
The landscape in which ERP solutions operate is undergoing major changes. Those changes are also being referred to as the digital transformation or the industrial evolution 4.0. For Dynamics NAV to...
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Migrate from legacy Service Scheduling to the Service Scheduling on Unified...
The new Service scheduling on Unified interface in built on top of Universal resource scheduling. If you are using legacy Service scheduling on web client and are planning your move to Unified...
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Where did my Dynamics 365 Business Central Document View in Outlook go?
With the newest version of Outlook clients, the Outlook team has changed the way add-in manifest files specify their contextual rules for matching text within the body of the email. This change rolled...
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Reusing classic object-based Help on your Dynamics 365 Business Central Help...
If you are upgrading customers from Dynamics NAV 2017 or earlier versions to the latest version of Dynamics 365 Business Central, then you probably have an existing Help solution for the customized...
View ArticleCustomer data platform: Going beyond MDMs and CRMs
In todays competitive buying market, customers have access to more content, purchasing channels, and brand options than ever before. With an overload of information and choices available, businesses...
View ArticleRelease Notes for Project Service Automation Update Release 10
Were pleased to announce the latest update for the Project Service Automation application for Dynamics 365. This release includes some important improvements to quality, performance, and usability.This...
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Build a better bot: know your business and customers
Increased customer engagement, time savings, cost reduction, and customer satisfaction are factors driving many organizations to deploy customer service bots.And its easy to see why – customer service...
View ArticleRelease Notes for Project Service Automation Update Release 18, V2.4.15.33
Were pleased to announce the latest update for the Project Service Automation, V2.4.15.33, application for Dynamics 365. This release includes bug fixes.This release is compatible with Dynamics 365...
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Extending and customizing the Help in Dynamics 365 Business Central
As part of getting your Dynamics 365 Business Central app validated for AppSource, you are expected to deliver content that helps users understand how to use the functionality that your app provides....
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Collaborate on content for Dynamics 365 Business Central
Earlier, I blogged about the Dynamics 365 Business Central user assistance model and what we expect you to do about it. In this blog post, I’ll talk more about the Learn More content that we publish on...
View ArticleChanges in Secret Management in Dynamics 365 Business Central
As we turn the business logic in Dynamics 365 Business Central from the System layer into extensions, were putting extra focus on isolating sensitive information such as Azure Key Vault secrets, and...
View ArticleThe number one barrier to better patient care and how to break through it
Whats the number one problem healthcare executives need to solve in order to improve care delivery and reduce operational costs? In a word: Interoperability.Theres a lot of buzz these days around the...
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Customer centricity: A key priority across lines of business
In todays content and product-saturated marketplace, personalization is the key to standing apart from the competition. According to a recent study by Frost & Sullivan, by 2020 customer experience...
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August 2019 update of Dynamics 365 Layout simplifies room-scanning process
Applies to: Dynamics 365 LayoutThe Dynamics 365 Layout team is pleased to announce the August 2019 update, which makes it quicker and easier to scan a room when you start creating a layout.The previous...
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Build on the System Application in Dynamics 365 Business Central using Docker
As Jesper described in his post about our componentization project, in the Business Central 2019 release wave 2 were splitting Business Central into two major chunks that collect and separate the...
View ArticleLifecycle Services – August 2019 (Release 2) release notes
The Microsoft Dynamics Lifecycle Services (LCS) team is happy to announce the immediate availability of the release notes for LCS (August 2019, release 2).Remove the edit button in BPM Corporate...
View ArticleWeekly Webinars for the Business Applications Community for September 2019!
Didn’t you wish there was some expert that would just explain how to use Dynamics 365 and Power Platform technologies?Purvin Patel brings his firehose of information to the community every Monday at...
View ArticleHow to organize successful modern events with ease
In an era of increasingly sophisticated digital tactics, one question that is often raised is, Are events still relevant?Clearly the answer is yes for many companies. According to research by...
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Microsoft PowerApps | Unified Interface | 2019 Release Wave 2 Overview
Unified Interface: Whats available in the 2019 release wave 2?We would like to highlight some of the latest enhancements to Unified Interface in the recent update to Microsoft PowerApps. These features...
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