Deprecating Basic Authentication for Outlook Integration in Business Central
As announced in the Microsoft Tech Community, Basic Authentication for Exchange Web Services (EWS) will be decommissioned in October 2020. Dynamics 365 Business Central integrates with Outlook and...
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The flowchart diagrams feature in Microsoft Dynamics Lifecycle Services (LCS)...
The flowchart diagrams feature in Microsoft Dynamics Lifecycle Services (LCS) is planned for deprecation Why is this being deprecated?Based on user feedback, the flowchart diagrams feature does not...
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Dynamics 365 Customer Insights – October 2019 release notes
NEW FEATURESPowerApps template connected to Customer Insights now availableCompounded segmentsCompounded measuresMeasures: Usability improvementsOption to manually override system match records...
View ArticleStrategic investments in core HR drive operational excellence
Our vision for Dynamics 365 Talent is to balance operational excellence, organizational agility, and the employee experience to create a workplace where people and the business thrive.To help our...
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AI models for topic discovery in Customer Service Insights
As mentioned in our previous blog post Advanced AI topic clustering in Customer Service Insights, we’re publishing a series of “AI inside-out” blog posts to cover the key areas on how AI works in...
View ArticleISVs: Recertify your Dynamics 365 Applications apps by October 15
ISVs have until October 15th to recertifyDynamics 365applicationsin the AppSource marketplace.One of our most important goals for the Business Applications ISV ecosystem is ensuring that every...
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What’s new in Dynamics 365 Resource Scheduling Optimization (version...
Applies to: Dynamics 365 version 9.0 and higher, Field Service solution version 7.x or 8.xWe are excited to announce the General Availability of Resource Scheduling Optimization v3.0 update release...
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Extending Dynamics 365 Customer Insights with Azure ML-based custom models
AI-enabled Dynamics 365 Customer Insights helps unifying data from multiple sources within an organization and generates a single, end-to-end view of the customer. This 360-degree customer view can be...
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The Dynamics 365 Marketing 2019 release wave 2 update is rolling out starting...
The Dynamics 365 Marketing 2019 release wave 2 update is rolling out starting now! As usual, this release provides many performance improvements, reliability improvements, and bug fixes. It also...
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Examples of extending Dynamics 365 Customer Insights with Azure ML
Dynamics 365 Customer Insights offers a platform to integrate customer data from various sourcesinto one unified view.This unified data presents a perfect starting point for building custom machine...
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Announcing Dynamics 365 Commerce preview
Dynamics 365 Commerce, now in preview, delivers a complete omnichannel solution that unifies back-office, in-store, and digital experiences built on Dynamics 365 Retail capabilities. Retail is one of...
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Protect your e-commerce business with Dynamics 365 Fraud Protection
Big data AI is no longer a fantasy, but a reality. The AI marketspace is delivering real solutions for real world problems. Currently, e-commerce retailers are faced with fraud losses daily; reduced...
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Watch the Microsoft Business Applications October Virtual Launch Event
The Microsoft Business Applications virtual launch event for the 2019 wave 2 release is just two days away, streaming live this Thursday morning! Don’t miss this opportunity to get a first-hand look at...
View ArticleDefining customer experience and customer engagement
Technology is fueling seismic changes in customer expectations. Research shows that customer expectations continue to rise year over year, while businesses continue to struggle to meet these...
View ArticleCelebrate Customer Service Week and the agents who make it all happen
Customer Service Week is this week, October 7-11, and it certainly feels like an opportune moment to reflect on how much has changed in the customer service space over the past year. For those of you...
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New scenarios added to Dynamics 365 Higher Education Accelerator
Dynamics 365 Higher Education Accelerator now includes internships, scholarships, grants, accomplishments, and more.Technology is transforming how institutions engage with students and their...
View Article4 essential capabilities to make the most of AI in the workplace
To realize the benefits of AI, your business needs more than great technology and great data. Thats a given. You need tools and applications your employees will actually use that empower them to...
View ArticleCustomer Data Platform (CDP): It’s not just for B2Cs anymore
The CDP Institutes latest research indicates that 34 percent of B2B companies plan to start deploying a customer data platform (CDP) in the next year, compared with just 19 percent of B2C companies....
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IDMF – Configuration Setting – UpdateMasterSyncTablesPostMetaDataSync
Consider a scenario where you are using IDMF 2.0, and you find that after each IDMF Metadata sync the Master table list gets refreshed and you then have to manually sort out the list each time by...
View ArticleDynamics 365 for Finance and Operations – Things to consider when exporting...
I’ve worked on some cases related to Data Management exports to BYOD recently and I thought I would share some observations on things you should consider when exporting data to BYOD. This blog post is...
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